Return and refund policy

Return & Refund Policy

At ABR Store, customer satisfaction is our top priority. We thoroughly inspect every product before dispatching it to ensure it meets our premium quality standards. However, if you face any issues with your order, we are here to help!

1. Eligibility for Returns

We accept returns and exchanges within 7 days of the delivery date under the following conditions:

  • Damaged or Defective Product: The item received is physically damaged or not working.

  • Incorrect Item Delivered: The product received does not match the size, color, or description of what you ordered.

Important Note: To ensure a smooth process, we highly recommend taking a quick unboxing video when you receive your package.

2. Conditions for Return

To be eligible for a return, the item must be:

  • Unused and in the exact same condition that you received it.

  • Kept in its original packaging with all tags, accessories, and manuals included.

Please note: Due to our strict quality control and hygiene standards, we do not accept returns or offer refunds for "Change of Mind".

3. How to Initiate a Return? (Easy 3-Step Process)

If your item meets the return criteria, follow these simple steps:

  • Step 1: Contact our support team via WhatsApp at +971564528505 or email us at abrstoreuae@gmail.com.

  • Step 2: Provide your Order Number along with a clear video or picture showing the defect or wrong item.

  • Step 3: Once our team approves your request, we will arrange a reverse pickup directly from your address. You don't need to go anywhere!

4. Refund Process

Once we receive and inspect the returned item at our facility, we will notify you of the approval or rejection of your refund.

  • For COD (Cash on Delivery) Orders: Since the payment was collected in cash, approved refunds will be transferred to your provided Bank Account or issued as Store Credit (which you can use for your next purchase).

  • Processing Time: Please allow 5 to 7 business days for the refund to reflect in your account after the return is processed.

5. Exchanges

If you need to exchange a defective or incorrect item for the same product, simply follow the return process mentioned above, and we will dispatch the replacement as soon as the issue is verified.

Need Further Assistance?

Our dedicated customer support team is always ready to assist you.

  • Email: abrstoreuae@gmail.com

  • WhatsApp / Phone: +971564528505

  • Working Hours: Monday to Saturday (9:00 AM to 6:00 PM)

🌟 Welcome to ABR Store

Welcome to ABR Store, your most trusted online shopping destination in the United Arab Emirates! 🇦🇪 We are dedicated to providing you with the finest quality products that bring comfort, style, and convenience to your daily life.

🎯 Our Mission

Our mission is simple: to make premium shopping accessible, affordable, and completely hassle-free for everyone in the UAE. We continuously strive to bridge the gap between trending global products and our local customers, bringing the absolute best directly to your doorstep.

🛍️ What We Offer

At ABR Store, we carefully curate a wide range of top-tier products across various categories:

  • Home & Lifestyle: Elevate your space with modern decor and meaningful items, like our signature Quran Moon Light Lamp. 🌙
  • Electronics & Gadgets: Discover smart, innovative tech designed to upgrade your daily routine. ⚡
  • Health & Fitness: Find the essentials you need to stay active, healthy, and achieve your wellness goals. 💪

⭐ Our Promise To You

We understand that online shopping requires absolute trust. That is why we focus on delivering a seamless and secure experience, from the moment you browse our store until your package is beautifully unboxed. 📦

When you shop with ABR Store, you are guaranteed:

  • 🥇 Premium Quality: We ensure every product meets our strict quality standards.
  • 🚚 Free Express Delivery: Fast and reliable shipping across all Emirates.
  • 💵 Cash on Delivery (COD): Shop with confidence and pay securely when your order arrives.
  • 🔄 Hassle-Free Returns: A transparent 7-day return policy for your peace of mind.

🤝 Customer Satisfaction First

Your satisfaction is at the core of everything we do. Our dedicated customer support team works tirelessly to ensure that your queries are answered promptly, and your orders are delivered safely and on time.

Thank you for choosing ABR Store! ✨ We look forward to serving you and becoming your ultimate destination for all your lifestyle needs.